FAQ

ABOUT

Where are your garments and veils made?

Our production is almost exclusively local for our Ready to Wear Collection garments. They are either made in studio or at one of our local production partners. Some of our veils are imported from international suppliers. 

 

What if you are out of stock of my size? 

Less waste, smaller production runs so we do sell out quickly, contact us and we will do what we can. You might have to wait for the next production run. 

 

Who makes your Bijoux accessories?

Bijoux is a carefully curated selection of the most beautiful and unusual accessories we could find from a number of high quality suppliers, both local and international. All accessories are found and selected by Sadie Bosworth to complement her design aesthetic. 

Select freshwater pearl jewellery is handmade in studio by members of the Sadie Bosworth Atelier team. 

 

Can I change the design of the Bijoux accessories?

Unfortunately we do not offer customization of our Bijoux accessories.

 

 

BRIDAL PARTY & EVERYDAY

Do you have options for the bridal party too?

Yes — Bijoux isn't just for the bride. Our collection includes pieces suited to bridesmaids, mothers of the bride, and guests, so the whole bridal party can find something special. Many of our accessories are versatile enough to be worn well beyond the wedding day, for everyday occasions too.

 

 

INTERNATIONAL ORDERS 

I live overseas, how do I order?  

Email us at bijoux@sadiebosworthatelier.com, and we will send a quote for shipping and if you are happy a payment link for all of your products. 

 

 

GIFT CARDS

Do you sell gift cards?

Yes - contact us if you have trouble with the link on our site

 

 

WHERE CAN I BUY BIJOUX?

Does Bijoux have a physical store?

No, Bijoux is an online store. The range is available to view at our Bridal Atelier, but we are unable to accept walk ins. Please contact us to make an appointment should you wish to view our accessories in person. 

 

Do you have any other stockists?

Yes, we stock at the Wedding Boutique in Cape Town and Johannesburg, as well as at Chanelle Cindy in Cape Town. 

 

 

PEARLS AND STONES

Are variations in pearls or gemstones considered faults? 
No. Each piece features natural variations in colour, shape, and pattern. This makes every item unique.

 

A note on our natural pearl and crystal accessories:

Our handpicked Baroque freshwater pearls are naturally formed, which means every piece is one of a kind — no two share the same colour, shine, or shape.  Pieces using natural quartz or other types of crystal are similarly unique in texture and may have slight colour variations. 

 

Is each pair of handmade jewelry unique? 

Yes, our gold and silver plated accessories are made by artisans in India using natural stones and pearls which means that the size and shape of the earrings can differ slightly from the website image. 

 

PRODUCT CARE

How do I care for my accessories?

Store in provided box to avoid tarnishing.

Avoid exposure to chlorine, nail polish remover, lotions, soaps, perfume, and hairspray.

Clean with a suede cloth only. Avoid water or abrasive cleaning agents.

Please note: gold plating is a thin layer and will naturally wear thinner over time with wear and exposure. Following the care steps above will help extend its life.

 

How do I care for my clothing items including veils and tulle robes?

Avoid snagging including rough surfaces and jewelry with claw settings.

All products handmade and very delicate.

Follow care instructions with product.

Hand wash gently. Treat with care.

 

How do I care for and clean my shoes?

Store in the provided box or dust bag when not in use.

Avoid wearing on wet or rough surfaces, as this can damage the satin and rhinestone detailing.

Wipe satin gently with a soft, dry cloth — avoid water or liquid cleaners, which can stain.

Handle rhinestone areas gently to avoid loosening stones.

Avoid prolonged exposure to direct sunlight or heat, as this may affect colour and material.

 

 

SALE & IMPERFECT ITEMS

Can I return Sale, Outlet, or Imperfect Sale items? 

 

 

Can prices change during the sale?

 

 

CLICK AND COLLECT 

Do you offer In Store Pick Up? 

 

 

RETURNS AND EXCHANGES

Do you offer refunds/exchanges?
In the unlikely event that you are unsatisfied with your order, please contact us at bijoux@sadiebosworthatelier.com within 7 days of receiving it to notify us. Upon our receipt and inspection of the returned item(s), exchanges and refunds will only be accepted and processed if the item(s) are unused with all tags, button bags and packaging intact and no signs of damage, wear or alteration. Refunds and exchanges subject to approval on a case by case basis, excluding shipping costs.

 

Can I return my items if I changed my mind?

A return may be accepted if requested within 7 days of the original order date, provided the following conditions are met:

• Items must be unused, unworn, and returned in their original condition.
• Accessory / Shoe boxes must be returned in their original, unused condition.
• All tags must remain attached, where applicable.
• Customers are responsible for the cost of return shipping.
  

 

What can not be returned or exchanged?

Accessories - In the unlikely event that you are unsatisfied with your order, please contact us within 7 days of receiving it to notify us.  Please note that our pierced earrings and hair accessories cannot be exchanged or returned for hygiene purposes. Necklaces and bags can be returned or exchanged upon request.

 

Robes, & Veils - Our Robes and Veils are mostly made-to-order as we don't stock in large quantities. As a result, we encourage customers to carefully review sizing, colours, and product details before completing their purchase. No refunds or exchanges will be accepted on made-to-order items except otherwise indicated. 

 

Party Dresses - All of our Party Dresses are made-to-order as we don't stock in large quantities. As a result, we encourage customers to carefully review sizing, colours, and product details before completing their purchase. No refunds or exchanges will be accepted on made-to-order items except otherwise indicated. 

 

Footwear - All of our Footwear are made-to-order as we don't stock in large quantities. As a result, we encourage customers to carefully review sizing, colours, and product details before completing their purchase. No refunds or exchanges will be accepted on made-to-order items. If you have any questions about sizing before placing your order, our team is happy to assist you in selecting the best fit.

 

ORDER CONFIRMATION, SHIPPING & DELIVERY

From Order to Delivery

Most of our items are made-to-order, ensuring exceptional attention to detail and quality with lead times of up to 6 weeks. Rather than holding large quantities of stock, we produce items like our footwear in carefully planned production runs. This approach allows us to minimise waste, maintain exceptional quality control, and ensure each pair receives the attention to detail it deserves.

 

Step 1: Place Your Order

Once your order has been placed, you will receive an order confirmation via email. Our team will begin preparing your item for dispatch. 

 

Step 2: Handcrafted Production (4–6 Weeks)

Items like footwear, veils, robes and party dresses are individually crafted by our artisans using carefully selected materials. During this stage, every item is made to order.

 

Step 3: Final Quality Inspection

Before dispatch, each pair is thoroughly inspected to ensure it meets our quality and craftsmanship standards.

 

Step 4: Dispatch

Once your order has passed final inspection, it will be carefully packaged and shipped. You will receive a shipping confirmation email with tracking details as soon as your order is on its way.

 

Step 5: Delivery

Delivery times vary depending on your location and the selected shipping method. 

 
Local Shipping
All local orders are handled by The Courier Guy. 
Standard delivery is overnight to central areas, and two to three working days for outlying areas. 
We unfortunately cannot deliver to P.O Boxes.

 
International Shipping
We use DHL for all international orders. 
Delivery for all international orders is 2 - 5 working days.
Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. We takes no responsibility for the parcel once it leaves our studio.
The shipping cost explicitly excludes any possible taxes and duties that could be applied by customs in the country where the order originated. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to make them as dutiable “merchandise". We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.