FAQ
ABOUT
Where are your garments and veils made?
Our production is almost exclusively local for our Ready to Wear Collection garments. They are either made in studio or at one of our local production partners. Some of our veils are imported from international suppliers.
What if you are out of stock of my size?
Less waste, smaller production runs so we do sell out quickly, contact us and we will do what we can. You might have to wait for the next production run.
Who makes your Bijoux accessories?
Bijoux is a carefully curated selection of the most beautiful and unusual accessories we could find from a number of high quality suppliers, both local and international. All accessories are found and selected by Sadie Bosworth to complement her design aesthetic.
Select freshwater pearl jewellery is handmade in studio by members of the Sadie Bosworth Atelier team.
Can I change the design of the Bijoux accessories?
Unfortunately we do not offer customization of our Bijoux accessories.
BRIDAL PARTY & EVERYDAY
Do you have options for the bridal party too?
Yes — Bijoux isn't just for the bride. Our collection includes pieces suited to bridesmaids, mothers of the bride, and guests, so the whole bridal party can find something special. Many of our accessories are versatile enough to be worn well beyond the wedding day, for everyday occasions too.
INTERNATIONAL ORDERS
I live overseas, how do I order?
Email us, will send a quote for shipping and if you are happy a payment link for all of your products. Look at the shipping page for more details.
GIFT CARDS
Do you sell gift cards?
Yes - contact us if you have trouble with the link on our site
WHERE CAN I BUY BIJOUX?
Does Bijoux have a physical store?
No, Bijoux is an online store. The range is available to view at our Bridal Atelier, but we are unable to accept walk ins. Please contact us to make an appointment should you wish to view our accessories in person.
Do you have any other stockists?
Yes, we stock the Wedding Boutique in Cape Town and Johannesburg, as well as Chanelle Cindy in Cape Town.
PEARLS AND STONES
Are variations in pearls or gemstones considered faults?
No. Each piece features natural variations in colour, shape, and pattern. This makes every item unique.
A note on our natural pearl and crystal accessories:
Our handpicked Baroque freshwater pearls are naturally formed, which means every piece is one of a kind — no two share the same colour, shine, or shape. Pieces using natural quartz or other types of crystal are similarly unique in texture and may have slight colour variations.
Is each pair of handmade jewelry unique?
Yes, our gold and silver plated accessories are made by artisans in India using natural stones and pearls which means that the size and shape of the earrings can differ slightly from the website image.
PRODUCT CARE
How do I care for my accessories?
Store in provided box to avoid tarnishing
Avoid exposure to chlorine, nail polish remover, lotions, soaps, perfume, and hairspray
Clean with a suede cloth only. Avoid water or abrasive cleaning agents.
Please note: gold plating is a thin layer and will naturally wear thinner over time with wear and exposure. Following the care steps above will help extend its life.
How do I care for my clothing items including veils and tulle robes?
Avoid snagging including rough surfaces and jewelry with claw settings.
All products handmade and very delicate.
Follow care instructions with product.
Hand wash gently. Treat with care.
How do I care for and clean my shoes?
Store in the provided box or dust bag when not in use.
Avoid wearing on wet or rough surfaces, as this can damage the satin and rhinestone detailing.
Wipe satin gently with a soft, dry cloth — avoid water or liquid cleaners, which can stain.
Handle rhinestone areas gently to avoid loosening stones.
Avoid prolonged exposure to direct sunlight or heat, as this may affect colour and material.
SALE & IMPERFECT ITEMS
Can I return Sale, Outlet, or Imperfect Sale items?
No. All items in these categories are final sale. Refunds, exchanges, or credit notes are not available.
Can prices change during the sale?
Yes. Prices may be further reduced during the sale. Refunds for prior purchases are not issued if prices drop.
CLICK AND COLLECT
Do you offer In Store Pick Up?
Yes. Read more on our Shipping & Delivery page.
RETURNS AND EXCHANGES
Where can I find your return policy?
Please visit our Returns and Exchanges page for full details.